1. You Want to Create a Better User Experience
User experience (UX) is a newer discipline of design that’s become increasingly crucial in a website’s success. It deals with the emotional experience a visitor has when navigating through your website and how it aligns with their intentions.
A site that is tough to navigate has slow load times, or is unnecessarily complex can leave a bad taste in your visitor’s mouth and cost you valuable leads. In fact, 88% of online consumers are less likely to return to a site after a bad experience.
• Understand your users’ behavior
• Think of the goal of your website and what action you want your visitors to complete
• Implement the use of a user analytics software, such as Hotjar, to keep continuously improving your site’s UX.
2. Your Website Just Doesn’t Work
Have you ever been to a site that was almost impossible to use? You wait forever for it to load only to be presented with broken links, outdated offers, and a layout that isn’t optimized for a modern day browser?
Not only is it frustrating, it makes you less likely to view that website as being reputable.
Your website might not be at this level of broken, but areas of your site may be dated and in need of a tune up. For example, maybe you haven’t optimized for the latest browsers, or you’re linking to old pages that no longer exist and were never properly redirected. These issues may seem small, but they play a significant role in the overall effectiveness of your website.
Neglecting this for too long can have a significant impact on your traffic and lead gen efforts.
3. Your Current Website Isn’t Mobile Responsive
This should be a no-brainer. Living in today’s multi-screen culture, you need to make your website satisfies this behavior. Plain and simple, if your website isn’t mobile optimized, chances are you’ll miss out on valuable leads and even customers.
A study released by Salesforce found that “83% of mobile users say that a seamless experience across all devices is very important.” People want to be able to get the information when and where they need it and if your website can’t deliver it to them, they’ll look elsewhere.
If you haven’t mobile-optimized your site yet, look into a content management system that’s out-of-the-box responsive (for example, the HubSpot Website Platform). This will get you up and running faster with little development knowledge needed. I also recommend investing in a browser testing software, such as BrowserStack, to make sure your website looks consistent from device to device.
4. You Need to Re-align Your Website with Your Marketing Goals
As your company grows and evolves it’s not uncommon for your sales and marketing goals to also evolve. Keeping your website aligned with those goals can be a tough task, but it’s an essential piece of digital marketing success.
Try reviewing your site quarterly to make sure it’s actually working towards your specific goals (i.e. increased traffic, leads, etc.). If not, it’s time to make some updates.
5. You Want to Optimize the Buyer Journey on Your Website
Your website is a key player of your sales team. It works around the clock to create a positive impression for visitors and deliver current prospects the vital information they need. That’s why it’s important to tailor your website to the specific buyer journey of your persona.
A well-thought-out user journey takes into account your buyer’s journey and will keep them moving through your sales funnel.
In our blog post “How to Embrace the Inbound Buyer’s Journey on Your Website,” our Chief Strategy Officer, Tom DiScipio outlines a few strategies for infusing elements of the buyer journey into your website. They include:
• Thoroughly researching and defining your buyer personas. Understanding their goals and behaviors.
• Map out your buyer journey in an easy to understand chart
• Make use of tools such as Hotjar and HubSpot to research your buyer’s on page behavior
6. Your Branding is Outdated
Similar to your marketing goals, your company’s branding needs to be consistent with your website.
If you’ve recently undergone a rebrand, you’ll want to update your site to reflect these changes.
When updating your site keep in mind a rebrand isn’t just about your logo or colors, it also includes the content and language used on your site. You don’t want people to land on a page and think it doesn’t look or sound like it came from the same company.
7. You Have Outdated Third-Party Tools on Your Site
Most websites today feature third-party tools that give us the ability to add new functionality to our sites (very common on WordPress site).
Some of the popular tools include eCommerce plugins, scripts to embed social media feeds, and exit-intent popups. While these tools add value to your site, over time they can become outdated for today’s standards and end up doing more harm than good.
HubSpot suggests asking yourself these questions to determine if it’s time for an update:
• How are these third-party tools working?
• Are they slowing down your site speed?
• Are there new-and-improved versions available?
8. You Want to Convert More Leads
Perhaps the appearance of your website is fine, but your website is still not converting prospects into leads or customers. If this is the case, consider revisiting your landing pages and calls-to-action (CTA), or conversion paths in general, to see where they are falling short. Perhaps your landing pages are too complicated. the language used in your CTAs is unclear, or people simply can’t find one when they need it.
Either way, you should try to make the necessary changes to pull customers deeper into the sales funnel.
A well-designed website is one of the most effective marketing tools you have at your disposal. Make the most of it by keeping it updated and easy to use. If you can relate to a few of these points it might be time to invest in a website redesign.